At Gangtarang.com, we strive to provide our customers with a seamless shopping experience. We understand that there may be situations where we need to cancel your order, and we have established the following Order Cancellation Policy to address various scenarios:
1. Product Unavailability:
If the product you ordered is not available in our inventory due to unforeseen circumstances, we will notify you promptly. In such cases, we will offer you the option to cancel the order, and any payments made will be refunded in full.
2. Incorrect Product Pricing:
In the event of a discrepancy in the pricing of a product on our website, we reserve the right to cancel the order. If the product was incorrectly priced, we will inform you of the error and give you the choice to proceed with the order at the correct price or cancel it. If the order is canceled, any payments made will be refunded in full.
3. Product Unable to Ship:
While we strive to fulfill all orders, there may be instances where a product becomes unavailable for shipping after the order has been placed. In such cases, we will inform you promptly and provide the option to cancel the order. If the order is canceled, any payments made will be refunded in full.
4. Customer Requested Cancellation:
If you wish to cancel your order for any reason, please contact our customer support team as soon as possible. Orders can only be canceled before they are dispatched. Once the order is dispatched, it cannot be canceled.
5. Cancellation Procedure:
To cancel an order, please contact our customer support team via email at gangtarangco@gmail.com or by calling our helpline at +91 9105707707. Please provide your order number and the reason for cancellation. Our team will guide you through the cancellation process.
6. Refund Process:
Upon successful order cancellation, refunds will be processed within 7 days. The refund will be issued using the same payment method used for the original transaction. Also, the refund will be processed when the returned item received by us is in the original condition without any damage.
7. Exceptions:
This policy may be subject to exceptions based on specific circumstances. Gangtarang reserves the right to make changes to this policy without prior notice.
By placing an order with Gangtarang, you acknowledge and agree to abide by this Order Cancellation Policy. If you have any questions or concerns, please contact our customer support team for assistance.